The entire experience was exceptional.\nThe wait time was minimal and getting processed and walking out the door with the product I needed exceeded my expectations.\nThe staff was friendly and courteous.\n\nThis was a well run location.
From the moment we waked in and was greeted to the moment we left our service and experience was EXCELLENT!! Alex knew her stuff. She was patient and kind and explained everything no matter how many times we asked the same question. Customer service is top notch. I left Verizon after 2 yrs and Im very pleased with the care and attention we received. Kudos Xfinity!! Im also extremely pleased to be paying almost half of Verizon.
Costumer service worse than bad. Only reason I gave one star was because I canât review without picking something. For an employee to say to me âThatâs not my problemâ or âNow because your talking in circles-NOâ. - that is unacceptable. The phone that was purchased was not functioning appropriately. Employee called the phone from his computer system and because it rang âit worksâ. Yes it does ring but you cannot answer it or anything else that comes across. Also because it had been more than 14 days since the phone was purchased âyour out of warranty timeâ. Never mind this phone is for a DISABLED VETERAN who had his leg amputated and IS NOT CLEARED TO DRIVE yet. The person that does drive him places is experiencing health issues at present but again was told by Supervisor on duty ânot our issueâ. Also a store supervisor, manager or whatever the title is cannot access a bill??????????? Thatâs what we were told. Shame because from what Iâve heard Xfinity phone service is really good Sorry but there will be no recommendation for this store. And if the store decides to comment on this post as far as âthatâs our policyâ - interesting because the first two times we came in with problems similar they were resolved by a very nice conscientious professional female employee.
Long line stretching out the door when we arrived, but everyone was quickly signed in and sorted by services needed. Plenty of benches to sit while waiting. Our turn came very quickly and we were finished in a very short time. I was very impressed by their level of service.
Very good service and helpful staff. Good customer service ð