Find best hair and nail salon in Sudbury , MA

Attitude is a little thing that makes a big difference! Hope this review and feedback gets some attention. I was highly recommended to Invidia; so I made two massage appointments (for myself and for my mother in law). We Attitude is a little thing that makes a big difference! Hope this review and feedback gets some attention. I was highly recommended to Invidia; so I made two massage appointments (for myself and for my mother in law). We arrived, were greeted and escorted to the tranquility room to wait. We discovered that we were booked with a male therapist and while I dont have a strong preference, my mother in law had never gotten a massage by a male therapist so she asked if she could get a female therapist. We were informed that the spa is booked and he is the only one.\n\nWe waited for about 5-10 minutes and Jasmin came to see us and reiterated the above. She stated that they are a gender neutral business and dont feel that this is something they need to state or share in advance. They would only accommodate the clients preference upon the clients request. To my surprise, I explained that in my experience having been to spas in the area and internationally, most spas do ask or at least make the client aware that they have therapists that are male and female. Generally speaking, that awareness and transparency triggers the client to request their preference. I went on to state that we are really bummed because I drove 40 minutes for this appointment and would hate to be disappointed when we planned our afternoon to get massage done.\n\nJasmin tried to offer a solution but could only offer us a facial service for my mother in law, which we politely declined.\n\nI am sure it takes a lot of hard work for any business to create a name for themselves and a reputation but Jasmins way of addressing the situation was belittling to say the least. I perceived her manner of explanation to be condescending. When she said that we love in a word of gender neutrality and we should embrace the current environment and that she will inform Joseph of our selection she almost implied that I am a closed minded person and I am the one who is not in tune with the world.\n\nMy only feedback to her was to take this back to her staff and add this question when her staff is scheduling appointments in the future and instead of just accepting the constructive feedback, she went on to tell me how reputable they are and how long they have been around and in business.\n\nSorry Sudbury. I have a lot of good things to say about you except for Invidia. more ... less ...

This was the worst nail experience i have ever had. To start off when we arrived there was only one person there and they were sitting on the couch sprawled out with their laptop on. My friend went first and i had to wai This was the worst nail experience i have ever had. To start off when we arrived there was only one person there and they were sitting on the couch sprawled out with their laptop on. My friend went first and i had to wait for 20 minutes for the owner Susan to arrive and do my nails. During both our manicures they both answered phones calls, which i see as very rude. The worst part of the experience for me though was probably the fact that she filed off my entire nail. I had very long nails and when she asked me about the length i said a bit shorter. She cut them to the perfect length but when she started filing she didnt stop until she got down to my skin, by the time i noticed it was too late and she was already on the the second nail. Finally i would like to say that i have no idea where all of these amazing reviews are coming from and i am quite convinced that they have been bought or written by workers them selves because this is ridiculous. i am NEVER returning. more ... less ...

It really sucks that I had an incredible first time experience only to leave irritated and wont return. I was quite impressed with the COVID protocols they had in place. All persons are masked and there are plexiglass pa It really sucks that I had an incredible first time experience only to leave irritated and wont return. I was quite impressed with the COVID protocols they had in place. All persons are masked and there are plexiglass partitions at every pedicure and manicure station. Yen was amazing and did an incredible job. She was very gentle and this was quite possibly the best gel manicure and pedicure I have ever received. I was thinking this would be my new nail place but then when it came to pay there were several issues that didnt sit well with me. First, on their website they claim to offer a rewards program when you sign up to book appointments online and gain rewards to apply to services with your first time appointment being 10% off and thats what I did. However upon paying I was told they are under new ownership and dont do that anymore. Then the amount she charged me was a couple dollars more than the amount listed for services on their website and the amount listed on the menu she gave me to sign my credit card slip on. I pointed out all these discrepancies and was told the owner said no she wouldnt honor it. I paid around $10 more than I expected to pay which is no big deal however I felt taken advantage of because pricing was not accurately reflected and I will not be returning. They knew this was my first appointment, I said it when I arrived and they knew I booked online so if they told me all these changes prior to the start of my services I wouldnt have been upset at all. As a business, if you cant take the initiative to accurately reflect the prices you charge, you need to honor the price listed. Plain and simple. more ... less ...